Effective Date: 28 September 2026
Please read these Terms of Use carefully. These Terms govern your access to and use of the websites, platforms, applications, educational resources, artificial intelligence features and other services provided by ACE-Learning Systems Pte. Ltd.
By creating an account, accessing or using the Services, or purchasing a subscription, you agree to these Terms.
If you use the Services on behalf of a school, organisation or other entity, you represent that you are authorised to act on its behalf.
1. About ACE-Learning
The Services are operated by:
ACE-Learning Systems Pte. Ltd.
10 Ubi Crescent
#06-79 Ubi Techpark
Singapore 408564
Tel: +65 6848 9320
Email: [email protected]
Website: www.ace-learning.com
In these Terms, “ACE-Learning”, “ACE”, “we”, “us” and “our” refer to ACE-Learning Systems Pte. Ltd.
“Services” means the ACE-Learning websites, portals, learning platforms, lessons, questions, assessments, interactive activities, artificial intelligence features, learning tools and other digital services that we make available.
“User” or “you” means any individual or organisation that accesses or uses the Services.
2. Acceptance of These Terms
By accessing or using the Services, you agree to comply with these Terms and our Privacy Policy.
If you do not agree to these Terms, you should not use the Services.
Additional terms may apply to particular subscriptions, school licences, promotions, trials, products or services. Where an institution has entered into a separate written agreement with ACE-Learning, that agreement will prevail to the extent of any inconsistency with these Terms.
3. Students, Minors and Eligibility
ACE-Learning is an educational service and may be used by children and students.
Where a User is a minor, access to or use of the Services may be authorised or arranged by a parent, legal guardian, school or other educational institution, as appropriate.
Parents, guardians and educational institutions that create, purchase or administer accounts for students should ensure that they have the authority required to do so and should provide any notices or obtain any consents required under applicable law.
Students remain responsible for complying with the rules governing proper use of the Services.
Nothing in these Terms requires a student to represent that he or she is an adult.
4. Accounts and Account Security
Certain Services require an account.
You must provide information that is reasonably accurate and keep relevant account information up to date.
You are responsible for safeguarding your login credentials and should not share your account credentials except where an account has specifically been designed for shared institutional administration.
You must promptly inform ACE-Learning if you know or reasonably suspect that:
- your account has been accessed without authorisation;
- your credentials have been compromised; or
- there has been any other security incident affecting your account.
ACE-Learning may require additional verification before restoring access to an account or making security-sensitive changes.
Where third-party sign-in services are made available, your use of those services may also be subject to the applicable third party's terms and privacy practices.
5. School and Institutional Accounts
Schools and other educational institutions may create, purchase, manage or administer accounts for teachers, students and other authorised users.
An institution may be able to:
- create and manage user accounts;
- assign classes, lessons, assessments or learning activities;
- view student progress and results;
- manage teaching and learning content;
- access reports and learning analytics; and
- manage other functions made available under its subscription.
Where an account is provided or administered by a school or institution, that institution may have access to information associated with the account in accordance with its agreement with ACE-Learning and applicable law.
Users should contact their school or institution regarding school-controlled account access, class assignments and administrative decisions.
6. Subscriptions, Trials, Fees and Support
ACE-Learning may offer free and paid Services, including individual subscriptions, school or institutional licences, trials and promotional plans.
The applicable price, subscription period, features and payment terms will be displayed or otherwise communicated before purchase.
For assistance or requests concerning subscription renewal, cancellation or refunds, please contact [email protected].
ACE-Learning will review such requests in accordance with the applicable subscription terms and applicable law.
If payment cannot be processed, ACE-Learning may suspend or restrict access to paid features until payment has been resolved.
Applicable taxes may be added where required.
7. Licence to Use the Services
Subject to these Terms and any applicable subscription conditions, ACE-Learning grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Services for their intended educational purposes.
This licence does not transfer ownership of the Services or ACE-Learning content to you.
Unless ACE-Learning expressly permits otherwise, content provided through the Services may be used only for personal, classroom or institutional educational purposes associated with an authorised ACE-Learning account or subscription.
8. Educational Content and AI Features
ACE-Learning provides educational resources intended to support teaching, learning, practice, assessment and related educational activities.
Some Services may use artificial intelligence or other automated technologies to:
- generate explanations or educational content;
- answer questions;
- provide hints or feedback;
- generate or adapt practice questions;
- analyse learning interactions;
- recommend learning activities;
- identify possible areas for improvement;
- personalise aspects of a learning experience; or
- assist teachers and authorised administrators.
AI-generated or automatically generated content may contain errors, omissions or unexpected results.
ACE-Learning does not guarantee that AI-generated content is always accurate, complete or suitable for every individual learner.
Users should exercise appropriate judgement and, where necessary, verify important information with a teacher or other reliable source.
AI-generated feedback is intended to support education and should not be treated as a guarantee of examination performance, academic results or mastery.
Users should avoid submitting unnecessary personal, confidential or sensitive information when interacting with AI features.
Information processed through AI features is handled in accordance with our Privacy Policy.
9. User Content
“User Content” means content that a User submits, uploads, creates or provides through the Services, including answers, questions, messages, files, images and other materials.
As between you and ACE-Learning, you retain any rights that you already hold in your User Content.
You grant ACE-Learning a non-exclusive licence to host, reproduce, process, display, transmit, modify where technically necessary and otherwise use User Content to the extent reasonably required to:
- provide the Services;
- operate educational and AI features;
- maintain security;
- provide support;
- comply with applicable law; and
- improve the reliability and functionality of the Services in accordance with our Privacy Policy.
You must not submit content that you do not have the right to use or that infringes the rights of another person.
10. ACE-Learning Intellectual Property
The Services and their contents may include lessons, questions, assessments, solutions, explanations, diagrams, graphics, animations, videos, interactive activities, software, source code, interfaces, databases, learning structures, question banks, trademarks, designs and other proprietary materials.
These materials are owned by or licensed to ACE-Learning and are protected by applicable intellectual property laws.
Except as expressly permitted by ACE-Learning, you may not reproduce, distribute, republish, sell, license or commercially exploit ACE-Learning content.
No ownership rights in ACE-Learning intellectual property are transferred to you under these Terms.
11. Feedback and Suggestions
If you voluntarily provide ACE-Learning with suggestions, ideas or feedback concerning our Services, you agree that ACE-Learning may use that feedback to develop, improve or operate its products and services without an obligation to compensate you.
This section does not transfer ownership of User Content submitted for normal educational use.
12. Acceptable Use and Prohibited Conduct
You must use the Services lawfully and responsibly.
You must not, except where expressly authorised by ACE-Learning or permitted by applicable law:
- share an individual account with unauthorised persons;
- access another person's account without permission;
- bypass or attempt to bypass authentication, access controls, subscription limits or security measures;
- interfere with or disrupt the Services, servers or networks;
- upload malware, malicious code or harmful content;
- probe, scan or test vulnerabilities without written authorisation;
- scrape, crawl, harvest or systematically extract ACE-Learning content or data;
- use automated tools to make excessive or abusive requests;
- copy or download substantial portions of ACE-Learning's question bank, lessons or databases;
- reproduce or redistribute ACE-Learning content for commercial purposes;
- reverse engineer, decompile or attempt to derive source code except where applicable law expressly permits it;
- remove copyright, trademark or proprietary notices;
- use ACE-Learning content to create or train a competing question bank, artificial intelligence system, machine-learning model, dataset or commercial service without our written permission;
- attempt to obtain confidential system information, security credentials, system prompts or other restricted technical information;
- submit material that is unlawful, defamatory, abusive, threatening or infringes another person's rights;
- impersonate another person or misrepresent your identity;
- use the Services to facilitate fraud, cheating or other unlawful conduct; or
- use the Services in any manner that materially harms ACE-Learning, its Users or the integrity of the Services.
ACE-Learning may investigate suspected misuse and take reasonable measures to protect the Services and other Users.
13. Academic Integrity
ACE-Learning is designed to support learning.
Schools and teachers may establish their own rules regarding the use of calculators, AI tools, hints, worked solutions and other learning assistance.
Users are responsible for complying with the academic integrity requirements applicable to their school, examination or assessment.
ACE-Learning does not authorise a User to use the Services in a manner prohibited by an educational institution or examination authority.
14. Privacy and Personal Data
ACE-Learning handles personal data in accordance with its Privacy Policy and applicable data protection laws.
The Privacy Policy explains what personal data we collect, why we collect and use it, how student and children's data may be handled, how data may be processed for AI and personalised learning features, how information may be shared with service providers, overseas processing, retention, security and how privacy enquiries may be made.
15. Third-Party Services and Links
The Services may integrate with or contain links to services provided by third parties, including authentication, payment, cloud, communications, content or technology providers.
Third-party services are governed by their own terms and privacy practices.
ACE-Learning is not responsible for third-party websites or services that are outside our control, although we take reasonable steps in selecting and managing service providers that process data on our behalf.
A link to or integration with a third-party service does not necessarily constitute an endorsement of everything provided by that third party.
16. Availability and Changes to the Services
ACE-Learning aims to provide reliable access to the Services but does not guarantee that the Services will always be uninterrupted or error-free.
Access may occasionally be interrupted because of maintenance, upgrades, software or hardware failures, Internet or telecommunications problems, security incidents, failures of third-party services, events beyond our reasonable control or other operational reasons.
ACE-Learning may update, add, modify or discontinue features where reasonably necessary for product development, security, legal compliance or operational reasons.
Where a material change significantly affects a paid Service, ACE-Learning will take reasonable steps to provide appropriate notice where practicable.
17. Suspension and Termination
ACE-Learning may suspend, restrict or terminate access where reasonably necessary, including where:
- these Terms have been materially breached;
- fees remain unpaid;
- an account creates a security risk;
- there is suspected fraud or unauthorised activity;
- continued access may harm ACE-Learning or other Users;
- required by law; or
- a school or institution instructs ACE-Learning to terminate an institution-managed account.
Where reasonably practicable, ACE-Learning may provide notice or an opportunity to remedy the issue before permanent termination.
Provisions that by their nature should survive termination, including intellectual property, liability and applicable payment obligations, will continue to apply.
18. Disclaimers
The Services are provided for educational purposes.
While ACE-Learning takes reasonable care in developing and maintaining its Services and educational content, we do not guarantee that every item of content, automated result or AI-generated response will be error-free.
To the extent permitted by law, the Services are provided on an “as available” basis.
ACE-Learning does not guarantee uninterrupted availability, that every feature will operate on every device or network, any particular examination result, grade or learning outcome, or that every AI-generated response will be accurate or complete.
Nothing in these Terms affects any warranty, right or remedy that cannot lawfully be excluded.
19. Limitation of Liability
Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence where applicable.
To the maximum extent permitted by law, ACE-Learning will not be liable for indirect, incidental, special or consequential loss arising from use of the Services, including loss of profits, revenue, business opportunity or goodwill, where such loss was not reasonably foreseeable or is lawfully excludable.
Unless otherwise agreed in writing with an institutional customer, and to the extent permitted by law, ACE-Learning's aggregate liability arising from a paid Service will not exceed the fees paid to ACE-Learning for the Service giving rise to the claim during the 12 months preceding the event giving rise to liability.
For a free Service, ACE-Learning's liability will be limited to the extent permitted by applicable law.
This section does not affect statutory rights available to consumers.
20. Responsibility for Misuse
To the extent permitted by law, a User is responsible for loss or damage directly resulting from the User's intentional unlawful conduct, infringement of third-party rights or material breach of these Terms.
For institutional customers, additional indemnity obligations may be contained in a separate written agreement.
21. Changes to These Terms
ACE-Learning may update these Terms from time to time to reflect changes to the Services, changes in law or regulation, security requirements, new technologies, or business or operational changes.
The “Effective Date” or “Last Updated” date will be updated when these Terms change.
Where changes are material, we will take reasonable steps to provide appropriate notice.
Continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.
22. Governing Law and Disputes
These Terms are governed by the laws of Singapore.
Subject to any mandatory rights available under applicable law, disputes relating to these Terms or the Services may be submitted to the courts of Singapore.
Before commencing formal proceedings, the parties are encouraged to attempt in good faith to resolve the matter directly.
Where ACE-Learning and an institution have entered into a separate written agreement containing dispute-resolution provisions, that agreement will govern disputes covered by it.
23. General
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
A failure by ACE-Learning to enforce a provision on one occasion does not waive its right to enforce that provision later.
You may not transfer your account or your rights under these Terms without ACE-Learning's permission, except where applicable law provides otherwise.
ACE-Learning may transfer its rights or obligations in connection with a corporate restructuring, merger, acquisition or transfer of its business, subject to applicable law.
24. Contact Us
Questions regarding these Terms may be sent to:
ACE-Learning Systems Pte. Ltd.
10 Ubi Crescent
#06-79 Ubi Techpark
Singapore 408564
Tel: +65 6848 9320
Email: [email protected]
Website: www.ace-learning.com